Phase Compose + Rehearse
Service 05

Integration & Connectivity

Agents that operate inside your real systems. CRM, ERP, email, comms, cloud. Every existing investment amplified.

The Problem

An agent on an island isn't an agent.

An AI agent that can't reach your CRM is a chat tool. One that can't see your email is a toy. One that doesn't know what's in your ERP is doing guesswork.

For agents to do real work, they have to operate inside your real systems. That means handling auth, rate limits, schema changes, partial failures, and the thousand small frictions that make integrations the hardest part of every AI project.

We connect agents to the stack you already use. Each system becomes an instrument your AI can play, instead of a wall it has to talk through a human to reach.

What We Actually Do

Agents connected to your real stack.

01

Integration mapping

Which systems agents need to read from, which they need to write to, which are read-only by policy.

02

Auth and access

Service accounts, scoped tokens, OAuth flows, certificate auth. Done properly the first time.

03

Connector implementation

CRM, ERP, email, Slack, cloud storage, custom internal tools. Existing APIs where they're solid; adapters where they're not.

04

Resilience

Retries, circuit breakers, rate-limit handling, partial-failure recovery. Production integrations, not demoware.

Where It Fits

The gating factor on go-live.

Integration & Connectivity sits in Compose (designing the integration layer) and Rehearse (proving it under load). It's often the gating factor on go-live, so we run it in parallel with Agent Design.

Pairs with: Agent Design & Deployment (the agents that need the connections) and Knowledge Infrastructure (the data flowing through).

In Practice

Systems that work together.

FBT can now make informed decisions with a clear IT roadmap to transform our network infrastructure, improve performance and ensure our data is protected.

DC
Derek Clark
CFO, FBT Transwest
What Changes

Every investment amplified.

Ready to connect AI to your stack?

90 minutes. No obligation. Walk away knowing which of your systems are ready for agents and what it takes to connect them.

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